ABOUT CUSTOMERLINK:

Frequently Asked Questions

Why should I choose CustomerLink?
We think our reputation of world-class service speaks for itself, but don’t just take our word for it! Visit our testimonial page and read what our valued clients say about CustomerLink.

Do I have to have a script when working with CustomerLink?
Not at all! CustomerLink will work with you to develop a customized sales script for your marketing campaign.

How will our computer systems be connected?
CustomerLink’s IS department works with your IT group to ensure both systems communicate seamlessly.

How/what do you charge for your services?
CustomerLink offers a variety of billing scenarios that are dependent upon the details of your particular program. CustomerLink will work hard to ensure we understand your needs and present a compensation structure that meets your program goals and your budget.

Does CustomerLink only work in the energy industry?
While CustomerLink has a strong presence in the energy industry, we are also active in many other markets. Many of the skill sets and expertise we have easily translate into other businesses including collections, lead generation, sales, customer service and win-back programs.

Can I get reports on a daily basis and can reports be customized?
Yes! We deliver standardized reports daily, and we can deliver any type of customized report you need.

Can CustomerLink develop a training program for my project?
Absolutely! Some of our clients bring prepared training materials and play a role in the initial program training. CustomerLink adds value, however, by specializing in development and delivery of a training program that specifically fits your business needs. By utilizing industry research, a proven sales methodology, expert script development, interactive training techniques and world-class platform skills, CustomerLink ensures your program is successful from the first day.

How many stations does CustomerLink have?
CustomerLink has 152 workstations. Of these, 80 are blended inbound/outbound stations, and 72 are equipped with predictive dialing technology. All of our stations are equipped with high-speed, wireless Internet service. CustomerLink employs 150 sales and service representatives.

Who will be my main point of contact at CustomerLink?
Each client has an account manager to ensure we are one phone call away at all times. Each account manager works with a talented team of client service and sales personnel all dedicated to your project.