Customer Service/Outbound Sales Representative (FT)
10 Positions
Posted: June 6, 2008
Job Title: Customer Service/Outbound Sales Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Customer Service/Outbound Sales Representative is responsible for conducting direct sales presentations to national residential customers. The position is responsible for selling utility related products and services via the telephone and may include lead generation or inbound customer service presentations. Because this position is a primary contact with the Company’s customers and clients, this incumbent must project a positive company image.
ESSENTIAL FUNCTIONS:
Contact Company prospects utilizing a variety of mediums including computer, telephone, sales presentations and written correspondence.
- Consult with decision makers about deregulated energy services and/or service contracts.
- Qualify customers to purchase specific products.
- Accurately and efficiently enter information based on customer responses.
- Assist customers with issues/concerns and answer questions regarding features and benefits of current program(s).
- Research new and existing customer bases.
- Send appropriate forms and information to customers.
- Close the sale!
OTHER RESPONSIBILITIES:
Other duties as assigned by their Supervisor, Senior Supervisor, Sales Manager and/or Management.
REQUIREMENTS:
- Must have excellent verbal and interpersonal skills including strong customer service and telephone etiquette skills. Must possess a clear telephone voice.
- Good reading, writing, and listening skills. Ability to read scripted material yet maintain a conversation-style sales presentation.
- Proven sales ability, including effective negotiation and closing techniques. Phone sales preferred.
- Proven excellent attendance record is essential. Must be able to meet attendance requirements of the position to include possible scheduling changes as dictated by current project needs.
- Must have the ability to be aggressive, self-motivated and the ability to work independently.
- Ability to sit and remain on task for extended periods of time.
- Ability to work in a fast-paced environment. Must be able to operate, communicate and deal with situations effectively while under pressure without displaying stressful reactions.
- Excellent organizational skills.
- Ability to work within specific program guidelines and training parameters.
- Must have basic computer and typing skills and understanding of Internet and email.
- Knowledge of utility and/or deregulated energy industry preferred.
- High school diploma or GED required, college degree or degree in progress preferredH.
Customer Service/Outbound Sales Representative (PT)
10 Positions
Posted: June 6, 2008
Job Title: Customer Service/Outbound Sales Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Customer Service/Outbound Sales Representative is responsible for conducting direct sales presentations to national residential customers. The position is responsible for selling utility related products and services via the telephone and may include lead generation or inbound customer service presentations. Because this position is a primary contact with the Company’s customers and clients, this incumbent must project a positive company image.
ESSENTIAL FUNCTIONS:
Contact Company prospects utilizing a variety of mediums including computer, telephone, sales presentations and written correspondence.
- Consult with decision makers about deregulated energy services and/or service contracts.
- Qualify customers to purchase specific products.
- Accurately and efficiently enter information based on customer responses.
- Assist customers with issues/concerns and answer questions regarding features and benefits of current program(s).
- Research new and existing customer bases.
- Send appropriate forms and information to customers.
- Close the sale!
OTHER RESPONSIBILITIES:
Other duties as assigned by their Supervisor, Senior Supervisor, Sales Manager and/or Management.
REQUIREMENTS:
- Must have excellent verbal and interpersonal skills including strong customer service and telephone etiquette skills. Must possess a clear telephone voice.
- Good reading, writing, and listening skills. Ability to read scripted material yet maintain a conversation-style sales presentation.
- Proven sales ability, including effective negotiation and closing techniques. Phone sales preferred.
- Proven excellent attendance record is essential. Must be able to meet attendance requirements of the position to include possible scheduling changes as dictated by current project needs.
- Must have the ability to be aggressive, self-motivated and the ability to work independently.
- Ability to sit and remain on task for extended periods of time.
- Ability to work in a fast-paced environment. Must be able to operate, communicate and deal with situations effectively while under pressure without displaying stressful reactions.
- Excellent organizational skills.
- Ability to work within specific program guidelines and training parameters.
- Must have basic computer and typing skills and understanding of Internet and email.
- Knowledge of utility and/or deregulated energy industry preferred.
- High school diploma required, college degree or degree in progress preferred.
Bilingual Customer Service/Outbound Sales Representative (FT)
Accepting Applications Only
Posted: June 6, 2008
Job Title: Bilingual Residential Sales Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Bilingual Residential Sales Representative is responsible for conducting direct sales presentations to English and Spanish speaking national residential customers. The position is responsible for selling utility related products and services via the telephone and may include lead generation or inbound customer service presentations. Because this position is a primary contact with the Company’s customers and clients, this incumbent must project a positive company image.
ESSENTIAL FUNCTIONS:
Contact Company prospects utilizing a variety of mediums including computer, telephone, sales presentations and written correspondence in both English and Spanish.
- Consult with decision makers about deregulated energy services and/or service contracts.
- Qualify customers to purchase specific products.
- Accurately and efficiently enter information based on customer responses.
- Assist customers with issues/concerns and answer questions regarding features and benefits of current program(s).
- Research new and existing customer bases.
- Send appropriate forms and information to customers.
- Close the sale!
OTHER RESPONSIBILITIES:
Other duties as assigned by their Supervisor, Senior Supervisor, Sales Manager and/or Management.
REQUIREMENTS:
- Must be fluent in both English and Spanish.
- Must have excellent verbal and interpersonal skills including strong customer service and telephone etiquette skills. Must possess a clear telephone voice.
- Good reading, writing, and listening skills. Ability to read scripted material yet maintain a conversation-style sales presentation.
- Proven sales ability, including effective negotiation and closing techniques. Phone sales preferred.
- Proven excellent attendance record is essential. Must be able to meet attendance requirements of the position to include possible scheduling changes as dictated by current project needs.
- Must have the ability to be aggressive, self-motivated and the ability to work independently.
- Ability to sit and remain on task for extended periods of time.
- Ability to work in a fast-paced environment. Must be able to operate, communicate and deal with situations effectively while under pressure without displaying stressful reactions.
- Excellent organizational skills.
- Ability to work within specific program guidelines and training parameters.
- Must have basic computer and typing skills and understanding of Internet and email.
- Knowledge of utility and/or deregulated energy industry preferred.
- College degree or degree in progress preferred.
Business-to-Business Sales Representative (FT)
Accepting Applications Only
Posted: June 6, 2008
Job Title: Commercial Sales Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Commercial Sales Representative is responsible for conducting direct sales presentations to national commercial customers. Because this position is a primary contact with the Company’s customers and clients, this incumbent must project a positive company image including a pleasant personality and appearance. Under general direction and utilizing significant independent judgment, this position is responsible for assuring individualized, responsive, comprehensive service to assigned key customers to assist in meeting Company and client goals and objectives while maintaining the overall Company/customer relationship and maximizing customer satisfaction.
ESSENTIAL FUNCTIONS:
- Contact Company prospects utilizing a variety of mediums including computer, telephone, sales presentations and written correspondence.
- Qualify customers to specific products and/or determine decision makers.
- Consult with decision makers about deregulated energy services, service contracts, and other various products and services.
- Coordinate meetings/ appointments between client and potential customers.
- Continued follow-up with clientele as appropriate.
- Accurately and efficiently record information based on customer responses.
- Assist customers with issues/concerns and answer questions regarding features and benefits of current program(s).
- Send appropriate forms and information to customers via facsimile, Internet, or direct mail.
- Research new and existing customer base.
- Enter information gathered from potential customers into database.
- Close the sale!
OTHER RESPONSIBILITIES:
Other duties as assigned by their Supervisor, Senior Supervisor, Sales Manager and/or Management.
REPORTING RELATIONSHIPS:
The incumbent reports to their assigned Sales Supervisor. There are no positions reporting to the incumbent.
REQUIREMENTS:
- Applicants must have at least six months of previous successful sales experience to include presentation, negotiation and problem solving skills
- Must have excellent verbal and interpersonal skills including strong customer service and telephone etiquette skills.
- Proven experience in a professional setting.
- The ability to professionally and effectively communicate and offer sales presentations to business clientele.
- Proven ability to build rapport and maintain professional relationships with both clientele and within the everyday working environment.
- Good reading, writing, and listening skills are critical.
- Proven ability to turn leads into quality sales, including effective negotiation and closing techniques.
- Experience in phone sales highly encouraged.
- Excellent attendance is essential.
- Must have the ability to be aggressive, persuasive, self-motivated and to work independently.
- Must be goal oriented and have the ability to sit and stay on task for extended periods of time.
- Ability to work in a fast-paced environment. Must be able to operate, communicate and deal with situations effectively while under pressure without displaying stressful reactions.
- Must be computer literate including Internet with good typing and organizational skills.
- Knowledge of utilities and/or deregulated energy, or health care industries preferred.
- College degree or degree in progress preferred.
Please submit Cover Letter and Resume along with completed application to Human Resources.
Account Coordinator
Accepting Applications Only
Posted: June 6, 2008
Job Title: Account Coordinator
Department: Sales Department
FLSA Status: Exempt
SUMMARY:
The Account Coordinator is responsible for maximizing the sales productivity of their assigned projects and Sales Representatives. This individual is responsible for the production of their assigned account(s) and overall direction and supervision of the Sales Representatives. This individual assures and maintains customer service quality and is responsible to report results to clients and management. This position is responsible to plan and coordinate the successful implementation and completion of client projects. This position requires high-energy, professionalism, excellent written and verbal communication skills, and motivational skills. This position is the primary liaison between CustomerLink and it’s clients. In addition, this position provides primary support to the Director of Sales and performs a variety of analytical and administrative tasks.
ESSENTIAL FUNCTIONS:
- Responsible to supervise a team of Sales Representatives to include accountability for time and attendance, goal setting and attainment, problem solving, and appropriate disciplinary actions.
- Responsible to train, coach, and develop assigned Sales Representatives to include monitoring sales presentations, conducting evaluations, follow-up, and corrective counseling as needed. Expected to provide quality one-on-one coaching to individual Sales Representatives and maintain on-going training and evaluation.
- Continuous monitoring of sales activities and productivity levels and immediate attention to maximizing sales productivity. Responsible to change focus appropriately and as necessary.
- Assist the Director of Sales in maintaining a positive, motivating, and high-energy working environment.
- Act as a liaison between the Sales Department/Business Development department and the Sales Representatives. Maintain on-going communication via memos, e-mail, phone, and/or face-to-face regarding project status. Prepare and write scripts and develop/implement other innovations to enhance project performance.
- Use analytical skills to assess successes, failures, issues, obstacles, trends, and other items that affect campaign results.
- Establish meeting schedules and ongoing report schedules to communicate all relevant program details to the Business Development/Sales staff.
- Focus all activity towards fostering the client relationship(s) and work with Business Development to grow business within a given account.
- Attend and participate in departmental and company meetings.
- Engage in frequent two-way communication with the Quality Assurance department to identify areas of concern and determine appropriate investigative or corrective action.
- Daily professional contact with clients. Periodic meetings with clients to plan and forecast projects.
- Assist the Training department by providing and organizing project details and helping determine appropriate training requirements and scripting for specific projects.
- Participate in monitoring of Sales Representatives and providing feedback to the Sales and Training departments regarding meeting project requirements and client specific goals.
- Spearhead, oversee, conduct, and attend regularly scheduled monitoring sessions with clients.
- Review and oversee daily reporting to clients.
- Review and oversee daily, weekly, and monthly reporting to appropriate internal staff; assist with monthly forecasting.
- Work with the Director of Sales, the Business Development department and client(s) to determine the number of Sales Representatives to be assigned to each project.
- Initial and continual management of the sales floor based on project numbers and adjust sales activities accordingly to maintain efficient use of dialers and sales staff.
- Management of queue to include checking calls and sales numbers, maintaining dialer effectiveness and tracking “down” time.
- Oversee semi-monthly billing and finalize client invoices.
- Various administrative duties as assigned.
OTHER RESPONSIBILITIES:
Other duties as assigned by the Director of Sales, Business Development department and/or Management.
REPORTING RELATIONSHIPS:
The incumbent reports to the Director of Sales. An assigned team of Sales Representatives report to this incumbent.
REQUIREMENTS:
- Bachelor's degree in Sales, Marketing, and/or Business preferred.
- Two years previous supervisory experience, including employee evaluations, corrective counseling, motivational techniques, employee development and understanding of acceptable Human Resources practices is required.
- Proven customer service and sales history to include proven abilities to overall objections required.
- Working knowledge of Microsoft Office, Windows and computer proficiency is required.
- Excellent attendance is critical.
- Excellent written and verbal communication skills are required.
- Excellent organizational and time management skills are required.
- Ability to make sound decisions and excellent problem solving skills are required.
- Knowledge of direct sales processes and procedures preferred.
- Previous experience with invoicing procedures is preferred.
- Excellent mathematical and analytical skills are preferred.
CustomerLink is a progressive company offering excellent benefits and salary to commensurate with experience.
If you are interested in this position, please attach resume and coverletter along with completed application.
You may also mail a resume and coverletter to Krista Dahlgren, Director of Human Resources at 325 S. Lake Ave, Suite 710, Duluth, MN 55802
Customer Service/Collections Inbound Representative (FT)
10 Positions
Posted: June 6, 2008
Job Title: Customer Service/Collections Inbound Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Customer Service/Collections Inbound Representative is responsible for taking incoming telephone calls and placing orders, answering questions, solving problems and closing sales for customers. Must proactively offer products and close sales in a professional manner to prevent errors and maximize sales performance while maintaining high levels of confidentiality.
ESSENTIAL FUNCTIONS:
Take incoming telephone calls from customers requesting customer service.
- Maintain professional relationships with customers.
- Assist customers in answering questions and resolving complaints or concerns by identifying issues and providing excellent customer service.
- Determine and quality potential customers needs and provide sales presentations on compatible products.
- Maintain current product knowledge including features and benefits of current program(s).
- Send appropriate forms and information to customers via fax, Internet or direct mail.
- Assist the Sales team as needed.
- Other duties as assigned by Account Coordinator, Sales Director and/or Management.
- MUST HAVE AND MAINTAIN OUTSTANDING ATTENDANCE.
- Close the sale!
REQUIREMENTS:
- High school diploma or GED required, college degree preferred.
- Six months of proven successful telephone sales or customer service experience required.
- Excellent written and verbal communication skills. Essential, strong computer skills with ability to navigate through multiple systems.
- Ability to analyze information, make decisions, problem solve and follow through are critical.
- Excellent organizational and time management skills required, must be able to prioritize information and tasks effectively throughout the day.
- Must be detail-oriented and multi-task.
- Flexibility and ability to change rapidly and appropriately in a fast-paced environment are essential-willing to work overtime on occasion.
- Ability to work independently with little supervision as well as in a team atmosphere.
