Customer Service/Inbound Representative (FT/PT)
Accepting Applications Only
Posted: December 7, 2009
Job Title: Customer Service/Inbound Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Customer Service/ Inbound Representative is responsible for taking incoming telephone calls and placing orders, answering questions, solving problems and closing sales for customers. Must proactively offer products and close sales in a professional manner to prevent errors and maximize sales performance while maintaining high levels of confidentiality.
ESSENTIAL FUNCTIONS:
Take incoming telephone calls from customers requesting customer service.
- Maintain professional relationships with customers.
- Assist customers in answering questions and resolving complaints or concerns by identifying issues and providing excellent customer service.
- Determine and quality potential customers needs and provide sales presentations on compatible products.
- Maintain current product knowledge including features and benefits of current program(s).
- Send appropriate forms and information to customers via fax, Internet or direct mail.
- Close sale.
- Assist the Sales team as needed.
- Other duties as assigned by Account Coordinator, Sales Director and/or Management.
- MUST HAVE AND MAINTAIN OUTSTANDING ATTENDANCE.
REQUIREMENTS:
- High school diploma or GED required, college degree preferred.
- Six months of proven successful telephone sales or customer service experience required.
- Excellent written and verbal communication skills. Essential, strong computer skills with ability to navigate through multiple systems.
- Ability to analyze information, make decisions, problem solve and follow through are critical.
- Excellent organizational and time management skills required, must be able to prioritize information and tasks effectively throughout the day.
- Must be detail-oriented and multi-task.
- Flexibility and ability to transistion between inbound and outbound projects as assigned.
- Ability to work independently with little supervision as well as in a team atmosphere.
Customer Service/Outbound Sales Representative (FT/PT)
Posted: December 7, 2009
Job Title: Customer Service/Outbound Sales Representative
Department: Sales Department
FLSA Status: Non-Exempt
SUMMARY:
The Customer Service/Outbound Sales Representative is responsible for conducting direct sales presentations to national residential customers. The position is responsible for selling utility related products and services via the telephone and may include lead generation or inbound customer service presentations. Because this position is a primary contact with the Company�s customers and clients, this incumbent must project a positive company image.
ESSENTIAL FUNCTIONS:
Contact Company prospects utilizing a variety of mediums including computer, telephone, sales presentations and written correspondence.
- Consult with decision makers about deregulated energy services and/or service contracts.
- Qualify customers to purchase specific products.
- Accurately and efficiently enter information based on customer responses.
- Assist customers with issues/concerns and answer questions regarding features and benefits of current program(s).
- Research new and existing customer bases.
- Send appropriate forms and information to customers.
- Close the sale!
OTHER RESPONSIBILITIES:
Other duties as assigned by their Supervisor, Senior Supervisor, Sales Manager and/or Management.
REQUIREMENTS:
- Must have excellent verbal and interpersonal skills including strong customer service and telephone etiquette skills. Must possess a clear telephone voice.
- Good reading, writing, and listening skills. Ability to read scripted material yet maintain a conversation-style sales presentation.
- Proven sales ability, including effective negotiation and closing techniques. Phone sales preferred.
- Proven excellent attendance record is essential. Must be able to meet attendance requirements of the position to include possible scheduling changes as dictated by current project needs.
- Must have the ability to be aggressive, self-motivated and the ability to work independently.
- Ability to sit and remain on task for extended periods of time.
- Ability to work in a fast-paced environment. Must be able to operate, communicate and deal with situations effectively while under pressure without displaying stressful reactions.
- Excellent organizational skills.
- Ability to work within specific program guidelines and training parameters.
- Must have basic computer and typing skills and understanding of Internet and email.
- Knowledge of utility and/or deregulated energy industry preferred.
- High school diploma required, college degree or degree in progress preferred.
