CUSTOMER FOCUS:

Project Management

Managing unique programs. At CustomerLink we believe that there is no such thing as a standard sales or service program. Our approach focuses on customizing our programs to meet our clients’ goals and objectives. To that end, CustomerLink employs a proven project management model. This five-to-ten day process includes the following steps:

• Execution of a written service agreement
• Obtain a database of potential contacts and project/company information
• Designate a project coordinator
• Identify file format for data transfer
• Establish the customized reporting and format requirements
• Develop the specialized training program for the phone sales/service representatives
• Establish a training schedule and project start date
• Develop scripts
• Perform data transfer tests
• Train sales/service representatives
• Monitor the representatives
• Implement the program

CustomerLink can roll out your project in as short as two weeks' time.

If you have questions about what we can do for your business, contact us!