CUSTOMER FOCUS:

Training

Building the foundation for sales. All of CustomerLink’s Sales and Customer Service phone representatives are extensively trained on customer care and selling skills. In addition, they receive training on each client’s industry and organization prior to product/service education. This proven approach has paid off in increased employee retention, employee flexibility and employee productivity.

Interactive training. Our facility features interactive PC links at all training stations. We also incorporate extensive role-playing to ensure each associate can “think on his or her feet (seat)”.

Continuing Education. CustomerLink invests in its people by continuously providing educational classes to remain on the cutting-edge of sales and service skills and practices. This training includes:

Customer Sales/Service Representatives:

• Closing skills
• Customer care skills
• Communications skills
• Gatekeeper training
• Features and benefits
• Product knowledge
• Industry knowledge and updates

Supervisors:

• Influential communication
• Effective coaching and monitoring
• Leadership and management skills
• Handling difficult situations
• Motivation
• Retention tactics that work

If you have questions about how we train, contact us!