CUSTOMERLINK:
Customer Service
We uphold your brand image. At CustomerLink, we know your customers are your most valuable asset. We’re here for them 24/7 all year long. We provide customer service to Fortune 500 firms, as well as smaller companies. Our clients trust us to serve their customers with quick responses, accurate information and a friendly voice. CustomerLink upholds and enhances your brand image over the phone.
Pay for customer satisfaction, not overhead. By outsourcing all or some of your customer service functions to CustomerLink, you can be assured your customers receive quality service for less. Outsourcing significantly reduces your overhead (coverage of your call center’s downtime, training and recruiting costs, etc.) because you only pay for the time we are providing customer service.
CustomerLink has successfully managed the following types of customer service programs:
- Start/Stop Service
- New Products Q&A
- Product Inquiries
- Disaster Relief
- Movers
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Seamless integration. CustomerLink has capacity enough to handle a large volume of customer service calls, yet we are small enough to offer customized customer service delivered with a personal touch. You are still in control of your customer service, but receiving expert help from our specialized inbound customer service representatives. CustomerLink can handle all your customer service calls, or we can flatten your peaks and valleys in a comfortable and reliable way. We seamlessly integrate our customer service systems with yours by inputting data directly into your system.
The CustomerLink advantage. Our inbound customer service statistics say it all. CustomerLink services 90 percent of its calls within 20 seconds or less, with less than a 5 percent abandonment rate.
If you have questions about call center customer service Programs, contact us!
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