CUSTOMERLINK:

Call Center Order Taking

Maximize your Order taking. CustomerLink’s inside sales expertise and multilingual capabilities ensure your direct mail campaigns are a success. Our order taking representatives maximize every encounter with a potential customer. CustomerLink’s order taking conversion rate/closing percentage is one of the highest in the industry. We answer your potential customers' questions in a knowledgeable manner and we sell them your products.

In any marketing campaign, the most crucial step is to turn potential customers into actual repeat purchasing customers. The best place to make this happen is in the order taking process.

CustomerLink has wide experience with call center order taking: we know that it is not just about answering the phone and getting a credit card number. It’s about building your customer database, collecting information so that you have the right, up-to-date data to improve your marketing efforts and build a long-term customer base. We do this by providing a highly cost effective order-taking environment where your profitability and the customer experience are in focus.

Every Call Counts. When CustomerLink is handling your call center order taking we make sure that every contact with a customer is a customer friendly experience, with our short hold times; no one should have to wait to place an order. We improve your profitability by upselling customers in a friendly way; it is not unusual to upsell as many as 10-30% on your calling customers, increasing your profitability.

Order Taking for any Size of Project. Whether it is a large utility order taking project, or a small direct mail or catalog order taking project, CustomerLink’s call center order taking specialists will handle the calls and sell your product 24/7/365 making your project successful.

If you have questions about Call Center Order Taking , contact us!